Shipping policy

Shipping Policy

1. Buyers are responsible for tracking their items once we hand over the paid package to the selected rider or courier (Lalamove, LBC, or Grab).

2. Luxury by Samantha is not liable for any delays, lost items, or additional charges due to delays or unsuccessful deliveries.

3. To ensure greater security for your paid items, we take a photo of the rider’s license and vehicle license plate upon pickup from our showroom. For LBC shipments, we ensure that all items fit the designated box, and the waybill is forwarded after shipping.

4. Buyers are responsible for tracking their items once we hand over the paid package to the selected rider or courier (Lalamove, LBC, or Grab).