FAQs
1. Are all your items authentic?
Yes, all our items go through a strict authentication process by the seller through verbal verification and/or professional authenticators before being listed. We guarantee 100% authenticity on every product we sell.
2. Do you offer a money-back guarantee?
Yes, we offer a money-back guarantee only if the item is proven fake by two certified third-party authenticators. Refunds will only be processed if both results confirm the buyer’s claim. Refunds are not applicable for item change requests after confirmation of purchase.
3. What is your return or exchange policy?
We do not accept returns or exchanges due to change of mind or personal preferences (e.g.,not liking the item after purchase).
Returns are only accepted for exchange, not for refund, and only if the item meets the following criteria:
- The return request must be made within 5 days of purchase.
- The item must be unused, in its original condition, and include all original inclusions and proof of purchase.
- The buyer is responsible for return shipping costs.
- Returned items will be inspected for eligibility. Items not meeting the criteria may be denied or subject to a restocking fee.
4. What payment methods are accepted?
GCASH
- SAMANTHA LOUISE D TAGARO - 09176734193
- MA. VICTORIA D TAGARO - 09178424192
PAYPAL
- MARIVICTAGARO@YAHOO.COM
ONLINE BANK TRANSFER
- MA. VICTORIA D TAGARO
- BDO ACCOUNT: 004680260893
- BPI ACCOUNT: 0293008308
- PNB ACCOUNT: 130410009024
BDO CHECKOUT
5. How can I be sure of the item’s condition?
Each listing includes clear photos and a condition rating (e.g., Like New, Mint, Excellent, etc.). Need more photos or videos? Just message us!
6. Do you offer layaway or installment plans?
Yes! We offer flexible layaway plans.
- A 30% non-refundable down payment is required to secure the item.
- Once an item is chosen, it cannot be changed.
- If canceled, all payments made (including the down payment) are forfeited.
- The maximum payment term is 1 to 2 months. A penalty of ₱3,000 per week applies for overdue balances.
- A maximum of three reminders will be sent. If unpaid, the item and all payments will be forfeited.
- The item will only be released once full payment is completed.
7. Can I sell my luxury items to your shop?
Absolutely! We accept selected brands and models. Send us clear photos and item details (receipt, condition, etc.) and we’ll evaluate them for direct purchase or consignment.
8. Do you ship nationwide/internationally? What is your courier?
Yes. We ship nationwide via LBC, and internationally via EMS. Lalamove for Metro Manila.
9. How do I know when new items are added?
Follow us on:
- Instagram: @luxelouisphexclusive & @luxelouiseph_private
- Facebook: Luxury by Samantha
You can also join our Viber community for real-time updates and exclusive promos.
Message us to get the invite link.
10. What payment methods do you accept?
We accept bank transfers (BDO, BPI, PNB, Metrobank), GCash, PayPal, Pera Padala, and BDO Checkout.
11. Do you have a physical store?
Yes!
Appointment Booking Requirements:
- Submit 2 valid government-issued IDs for verification.
- Once verified, we’ll send the exact location and appointment details.
Appointment Availability:
- By appointment only. No walk-ins allowed.
- Book in advance to secure your preferred schedule.
Viewing Policies:
- Clients may inspect and try on items.
- Handle items with care.
- Arrive on time. Notify us at least 24 hours in advance for cancellations or rescheduling.
12. How do I know your shop is legit?
We’ve been in business since 2020 and value your trust. Check out our verified customer reviews and social media pages. We also provide proof of authentication and transaction receipts upon request.
13. What luxury brands do you carry?
We carry a wide range of designer brands including Louis Vuitton, Chanel, Gucci, Prada, Balenciaga, Dior, Fendi, Hermès, Celine, YSL, and more, subject to availability.
14. Are prices negotiable?
Some items may be negotiable depending on the seller or current promotions. Feel free to ask
politely.
15. What if the item I want is sold out?
Join our Waitlist Service. Tell us your preferred brand, model, and budget, and we’ll try to source
it for you.
16. What’s the difference between consignment and direct selling?
Consignment – We sell the item on your behalf and take a commission after it sells.
Direct selling – We purchase your item upfront at a lower fixed price.
17. Do you provide certificates of authenticity?
Yes, digital or printed certificates from third-party authenticators are available upon request for select brands. An additional fee applies.
18. Are your prices lower than retail?
Yes! Preloved items are priced below retail. However, condition, brand, and rarity may affect pricing. Some items even increase in value over time.
19. How do I care for my luxury items?
We provide basic care tips with every order. For maintenance, we can connect you with trusted cleaners or restorers. We also sell leather care products suitable for designer items.
20. Can I reserve an item?
Yes, for 24–48 hours with proof of initial payment.
Full payment must be completed within 3 days. If not, the item will fall under our layaway plan and incur a ₱3,000 fee.
21. Do you offer gift packaging or custom requests?
Yes! Premium packaging, handwritten notes, and discreet delivery are available upon request.
22. Are your items cleaned before selling?
Yes, every item is cleaned and sanitized. Leather items are conditioned with approved care products.
23. What if the item I received doesn’t match the photos or description?
Contact us within 24 hours of delivery. We’ll investigate and resolve the issue promptly.
24. How long does shipping take?
- Metro Manila: 1–3 business days (same-day available, cut-off at 5 PM)
- Provincial: 3–7 business days
- International: Depends on courier and customs
25. Can I track my order?
Yes! You’ll receive tracking details via Messenger, DM, or email after shipping.
26. Do you offer discounts for repeat customers?
Definitely! We value loyalty and provide special rates or perks to our returning clients.
27. How do you determine pricing?
Pricing is based on brand, model, condition, rarity, packaging, and market trends.
28. Can I meet up instead of going to the showroom?
No meet-ups. Kindly book a showroom appointment for viewing
29. Do items come with original packaging?
If available, boxes, dust bags, and receipts will be included and indicated in the description.
30. How often do you restock?
We update listings weekly, sometimes daily. Check our platforms regularly!
31. Where do you upload new arrivals?
New items are uploaded on our website and posted in our Viber Channel.
32. Where do you do live selling?
We go live 2–3 times weekly on Facebook and Instagram.
33. Who can we contact for matters?
- Admin Lhia: 0948-823-8328
- Office: 0910-454-3487
- For urgent matters: 0917-673-4193 (Samantha Tagaro)
34. What if I missed out on something I really wanted?
Join our Wish List service by sending the brand, model, color, and budget. We’ll notify you first when a similar item is available.
35. Do you accept trades?
Currently, we do not accept item trades.
36. I sent the wrong payment amount/details. What now?
Contact us immediately via SMS, call, or DM. We’ll help verify and resolve it quickly.
37. What if my parcel is lost or damaged during shipping?
We use trusted couriers with tracking and optional insurance. If your parcel is lost or damaged, we’ll assist in processing claims.
Please note:
- Buyers must track their parcels once handed over to the courier.
- Luxury by Samantha is not liable for delays, lost items, or courier errors.
- We document the rider’s ID and vehicle plate upon pickup for security.
- For LBC, we ensure proper packaging and share the waybill after dispatch.
39. Do you offer luxury bag cleaning or restoration?
Yes! We offer basic cleaning and minor restoration services. Additional fees apply.
